Delete your ConveneGrid account

Delete it in the app

Open your event in the ConveneGrid app, sign in, then go to Ticket, Account and settings, Delete account. Type DELETE to confirm. Your account is deleted immediately and you are signed out.

Accounts that organize events are closed through support so the workspace can be handed over or shut down properly.

Request deletion by email

1. Email [email protected] with the subject “ConveneGrid account deletion request.”
2. Include the email address used for your ConveneGrid account and the name or link of any events you joined. If you no longer have access to that email, say so in your request.
3. We will verify that the account belongs to you and follow up about the deletion. Do not send passwords, sign-in codes, or ticket QR codes.

What happens to your data

After verification, we delete your account and associated personal information, including your attendee profile, networking profile, community content, and event participation data where deletion is possible. We also ask service providers to delete account data they process for us.

Some order, payment, security, fraud-prevention, or audit records may need to be retained to meet legal obligations or resolve disputes. Those records are kept only for the period that applies to the record and are removed when that requirement ends. We will explain any data we must retain when we respond to your request.

Offline tickets, schedules, and maps saved on your device are removed when you sign out and clear the app's data or uninstall it.

Request deletion of specific data

You may also ask us to delete particular information without closing your account. Email [email protected] and describe the data you want removed.