Privacy Policy

Information we handle

• Account and contact details, such as your name, email address, organization, and sign-in information.
• Event information, including registrations, orders, tickets, session selections, check-ins, and responses to event forms.
• Content you choose to share, such as community posts, questions, networking profiles and meeting requests. Other event attendees may see content you post or make visible.
• Information needed for features you enable, including notification preferences for session reminders and camera access for scanning event or ticket codes. The app does not need your device contacts or precise location for these features.
• Technical information, such as device and browser details, IP address, and service logs needed to operate, secure, and troubleshoot the service.

The app stores some information on your device so previously loaded schedules, maps, and tickets can work offline. Sign-in information and a saved ticket may remain on the device until you sign out, clear the app's data, or remove the app.

How we use it

We use information to provide event registration, ticketing, check-in, schedules, reminders, community and networking features; to help organizers run their events; to respond to support requests; and to protect and maintain the service. We do not use attendee information for third-party advertising.

Who receives information

The organizer of an event can access information needed to manage that event, including registrations, tickets, check-ins, bookings, and content submitted through event features. Event staff may access information needed for their assigned duties. Exhibitors receive attendee contact details only after the attendee approves a lead request.

We use service providers for hosting, authentication, database storage, security, notifications, and payments. These currently include Vercel, Supabase, Cloudflare, Expo, Firebase, and Stripe where the relevant feature is used. A paid ticket takes you to Stripe checkout for the event organizer; payment details are handled by Stripe and the organizer. We may disclose information when required by law or to protect the service and its users.

Your choices and requests

You can choose whether to join networking, approve an exhibitor lead request, or allow notifications. You can report community content in the app. To ask for access to, correction of, or export of your information, email [email protected]. To request deletion of your account or specific data, follow the steps on our account deletion page. Some event records may need to be retained for payments, security, or legal obligations.

Cookies

ConveneGrid uses session cookies needed for sign-in and protected pages. We do not use advertising cookies or third-party analytics scripts on this site. For organizers, we count openings of each published event page by event and day. This counter does not set a cookie or store an IP address or visitor identifier. It counts repeat opens, so it is a page-view total, not a count of unique people.

We use these essential cookies to run the service. If we add non-essential analytics or advertising cookies, we will update this policy and provide any required choices. Our trial signup uses Cloudflare Turnstile to help block automated signups. Paid ticket checkout happens on Stripe, under Stripe’s own policies.

You can clear cookies in your browser at any time. Clearing them signs you out.

Retention and security

We retain information while it is needed to operate an event or account, resolve disputes, meet legal obligations, and protect the service. Retention may vary by the type of record and the organizer's requirements. We use access controls and secure connections to protect information, but no service can guarantee absolute security.

Children and updates

ConveneGrid is for event organizers and attendees and is not directed to children under 13. We may update this policy as features and practices change. The date above will show when it was last updated.

Contact

Questions or privacy requests: [email protected].