Terms of Service

The service

ConveneGrid provides an event page builder, a registration and ticketing system, organizer tools for check in and badges, and an attendee app for iOS and Android. Event organizers control their own event content, registration rules, and attendee communications. We provide the platform; the organizer is responsible for the event itself.

Accounts and organizations

You are responsible for the accuracy of your account details, for everyone you invite into your organization, and for keeping sign-in access secure. Organization roles determine what each member can see and change. Notify us at [email protected] if you believe an account has been used without permission.

Free trial

New organizations receive a 14 day trial. No payment method is required to start it. During the trial you can build and preview events. If you do not publish and pay for an event, the trial organization and the files in it are deleted after the trial ends.

Event plans and payment

Publishing an event requires a one time plan fee for that event. The plan is determined by the number of attendees the event is set up to accept, and the price is shown before checkout. Plan fees are billed through Stripe and are payable in US dollars.

Plan fees are non-refundable once an event is published, except where required by law or where we agree otherwise in writing. If an event's capacity increases past its plan limit, the higher plan applies.

Ticket revenue

Paid tickets are processed through Stripe Connect directly into the organizer's own Stripe account. ConveneGrid takes no percentage of ticket sales. Stripe's standard processing fees apply and are charged by Stripe, not by us. Organizers are responsible for their own Stripe agreement, for ticket pricing, for any taxes, and for refunds, chargebacks, and disputes with their attendees.

Custom domains

You may connect a domain you own to a published event. You are responsible for registering and renewing that domain and for setting the DNS records we provide. Certificates are issued automatically once the domain verifies. We may disconnect a domain that no longer points to us, that infringes someone else's rights, or that is used in breach of these terms.

Acceptable use

Do not use ConveneGrid to break the law, to infringe intellectual property, to send unsolicited bulk messages, to publish malware, to misrepresent an event or its organizer, or to attempt to access data belonging to another organization or event. Do not probe, scan, or load test the service without our written permission. We may suspend an organization that puts the platform or other customers at risk.

Your content

You keep ownership of the event content, branding, and attendee data you bring to ConveneGrid. You grant us the limited permission needed to host and display that content so the service can work, including showing your event page to attendees and delivering your tickets and emails. You are responsible for having the rights to anything you upload.

Attendee data

Organizers decide what to ask attendees for and how to use it, and act as the controller of that information. We handle it on the organizer's behalf as described in our Privacy Policy. Organizers must have a lawful basis for collecting attendee data and must honor attendee requests about it. Exhibitor lead capture only shares attendee details after the attendee consents.

Availability and changes

We work to keep ConveneGrid available but do not promise uninterrupted service, and we do not currently offer a contractual uptime commitment. We may change, add, or remove features. If we make a change that materially reduces what a published event relies on, we will give reasonable notice to the organizer.

Suspension and termination

You may stop using ConveneGrid at any time and may request deletion of your organization through our account deletion process. We may suspend or end access for breach of these terms, for non-payment, or where required by law. Published events that have been paid for remain available through the end of the event unless the breach requires immediate removal.

Disclaimers and liability

ConveneGrid is provided as is, without warranties of any kind to the fullest extent the law allows. We are not responsible for the conduct of an event, for disputes between organizers and attendees, or for losses caused by a third party service such as Stripe, a domain registrar, or an app store.

To the fullest extent permitted by law, our total liability for any claim relating to ConveneGrid is limited to the plan fees you paid us for the event the claim relates to in the twelve months before the claim. We are not liable for indirect, incidental, or consequential losses, including lost profits or lost revenue.

Changes to these terms

We may update these terms. The effective date above shows the current version. If a change is material we will give notice before it takes effect for your organization. Continuing to use ConveneGrid after a change takes effect means you accept the updated terms.

Contact

Questions about these terms: [email protected].